Exchange:

• In case of replacement customer needs to send the product back to the Ibrahim Collection shop and pay the delivery charges. 
• Refund cannot be granted for a parcel that is initially sent for replacement.
• If the product is replaced once and customer still ask for another change company has the right to reject the request if the product is not available in stock, in this case a refund will not be issued. 
• If the product is replaced with another article that has a lower price. A coupon of the difference in price will be issued and can be used for future purchase. No cash amount will be refunded in this case. 

Return:

• If a damaged product is received by the customer, complete amount paid by the customer will be refunded including delivery charges. 
• Product cannot be refunded if claim is not submitted within 7 working days of delivery. 
• Refund will only be processed after the product is received at the warehouse and inspected by the management.

Please note items on sale are not eligible for refund.